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Cisco® Registered Envelope Service

Why is Cornerstone Bank sending email to me with a secured email encryption tool?
Cornerstone Bank is always looking for ways to provide you with friendly service, security and peace-of-mind. Our new email encryption service does just that, protecting your sensitive information at no cost to you.

Who is providing the email encryption service?
Cisco Registered Envelope Service, or CRES, is powered by industry leader Cisco Solution providing security and peace of mind when email is the (your) preferred method of communication.

What is a Registered Envelope?
A Registered Envelope is a type of encrypted email message. To ensure privacy, you should never send sensitive information through standard email, where it is susceptible to unauthorized access. Registered Envelopes use encryption to protect sensitive email messages and attachments so that you can send and receive them safely across the Internet.

Cisco Registered Envelope Service delivers Registered Envelopes directly to the recipient's email inbox in any standard email system. Then, the recipient can use a web browser to open the envelope. No special software or installation is required.

Opening Your First Registered Envelope
For step-by-step instructions on how to enroll with the service and open your first password-protected registered envelope, refer to the Cisco Registered Envelope Guide or view a How to Video. The guide also explains the basic features of Registered Envelopes.

Cisco Registered Envelope

Why do I have to register to open a Registered Envelope?
Every Registered Envelope is password-protected. When you register, you create the password that you use to open the Registered Envelopes that you receive.
Note — When you register, you create a user account for a single email address. If you have multiple email addresses, you need to register each address separately.

Which password do I enter on a Registered Envelope?
The first time you receive a Registered Envelope, you are asked to register with Cisco Registered Envelope Service to create a free user account. Use the password that you create during registration to open all Registered Envelopes that you receive.

What happens if I forget my password?
If you forget your password, click the Forgot password? link on a Registered Envelope to reset your password. Cisco Registered Envelope Service will send a New Password message to the email address associated with your account.

If you have specified security questions for your account, the New Password message contains a link to your security questions. Answer the questions to access the Create New Password page. Choose a new password, and use that password to log in to your account.

If you have not specified security questions for your account, the New Password message contains a link to the Create New Password page. Choose a new password, and use that password to log in to your account. When you log in, you will be prompted to specify security questions (and the corresponding answers) for your account.

What is the securedoc.html file that is attached to the notification email message, and is it safe to open that file?
The attached file named securedoc.html contains the encrypted message that you have received. It also includes the information necessary to decrypt the message after your password has been verified.

To read the encrypted message, complete the following steps:

First, double-click securedoc.html to download the file to your computer.
Next, select whether to open the file or save it to your hard drive. Opening the file displays the attachment in a new browser window.
Then, when you are finished reading the attached file, close the browser window.

Opening Envelopes When You Are a BCC Recipient
If you are a BCC recipient of a Registered Envelope, your email address is not listed in the To field. To open the envelope, complete the following steps:

First, click the option labeled "Select a different address."
Next, in the drop-down list, select "Address not listed."
Then, enter your address manually.

Frequently Asked Questions
Find answers to common questions about opening encrypted email, registering
for Cisco Registered Envelope Service, and configuring optimal browser settings, visit

Customer Service 856-439-0300
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