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SecurLOCK™ Equip

SecureLOCK

SecurLOCK™ Equip

Control and protect your Cornerstone Bank debit card

Peace of mind is in your hands – Protect your cards directly from your phone with the new SecurLOCK Equip App!

Left a store without your card? Lock it until you get it back. Shopping around the neighborhood? Set the card to work only where you are. Providing a card to your college-bound child? Receive alerts and monitor their spending.

Download the free1 SecurLOCK Equip app now!

Google Play App Store  
  • Easily control how, when, and where your debit card is used
  • Free app for Apple® and Android™ devices
  • Authorize debit card use by turning it "on" or "off"
  • Adds an extra layer of protection from fraud
  • Register as many debit cards as you like
  • Monitor debit card activity with the alerts you choose, including:
    • Spending limits
    • Location
    • Transaction type
    • Merchant category
  • Secure -- app requires a password to access it

SecurLOCK Equip FAQs

Is there a fee to use the app?
No. It's free and gives you more control over your card.

How many cards can I register?
Unlimited, as long as the cards have been issued by Cornerstone Bank.

What mobile devices are supported?
Android - version 4.1 or later and Apple (iOS) - device model 4S, 5, 5C, 5S, 6 or 6 Plus with iOS operating system version 6, 7 or 8 and all future device/release going forward.

Why do I need to provide an email address during registration?
Your email address is needed in case you forget your password and need to reset it.

How do I start managing and monitoring my card activity?
You can begin using the app immediately. You can turn your cards off by switching the green button on the top right to red. This means all transactions (except for recurring) will be declined. When ready to make a purchase simply turn the card back on. It's that easy.

What is a real-time alert?
It's an immediate notification sent to the app. You can elect to be alerted on all transactions including recurring payments or designate to be notified just on preferred transactions. Preferred alerts are available by spend limits, location, transaction type and merchant category.

Does turning the card off affect my Debit Card account?
No. Using the card controls doesn't change the status of the account.

How long does it take for a control or alert setting to take effect?
It happens immediately after the option is set and saved.

If I turn my card off, will recurring transactions go through?
Yes. Merchant recurring transactions will be approved.

Can I use My Location, My Region and International at the same time?
My Location and My Region work independently or together; however, neither can be used in conjunction with International.

If a transaction is declined, how do I determine what control caused the denial?
In the app, go to Transactions, find the one that was denied and open it. Tap the image so it rotates and the controls that were evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like non-sufficient funds or fraud monitoring.

What are Alert Preferences?
Alert preferences let you know every time a transaction is attempted. Alerts may be generated for all or only preferred transactions. Preferred alerts can be set by location, transaction type, merchant type and threshold amount.

What if I have alerts set for every transaction, but do not receive them?
Only the primary device will receive alerts. Use the settings menu in the app to ensure you have set the device as primary.


1 Cornerstone Bank does not charge a fee for SecurLOCK, however message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services by your wireless carrier.

 

Customer Service 856-439-0300
6000 Midlantic Dr, Ste 120S, Mt Laurel, NJ 08054
Cornerstone Bank. Member FDIC Equal Opportunity Lender